At Al-Jawaher Furniture, we are committed to customer satisfaction and providing the best shopping experience possible. Therefore, we offer a clear return and exchange policy according to the following conditions:
Return and exchange conditions:
1. Return and exchange period: The customer can exchange or return the product within 3 days from the date of receipt.
2. Product condition: The product must be in its original condition, unused, undamaged, with all accessories and original packaging.
3. Proof of purchase: The original invoice or proof of purchase must be provided.
4. Non-returnable or non-exchangeable products:
• Products made to order or according to the customer's specifications.
• Discounted products (except in case of a manufacturing defect).
• Products that have been damaged or used after receipt.
Return and exchange process:
• Customers can visit Al-Jawaher Furniture showroom or contact customer service to arrange a return or exchange.
• The customer bears the shipping and return costs unless the reason is a manufacturing defect or an order mistake.
Refund:
• The amount will be refunded via the original payment method within 7 working days after verifying the condition of the product.
For more information, please contact customer service via [phone number/email].
